Refund Policy

If your package has arrived damaged or defective, you can email us at biggerpondco@gmail.com with provided pictures so we can figure out what went wrong and what we can do better in the future. If you want to cancel your order, email us with your order number and we will process your cancellation and refund as soon as we can. However, if the order was already shipped, we will need it returned before we can process your refund.

Updated as of December, 2024.